Frequently Asked Questions

How long will it take to receive my order?

I am one person team for now, so please allow 15-25 business days from the time you purchase to when you receive your order.

What is your return policy?

Returns are accepted on unused items purchased within the last 14 days of receipt. Please get in touch to start the process. Please note that I do not cover shipping cost of returns. Don't forget to get proof of postage as I cannot refund orders that get lost on the journey back to me.
NOTE: Refund will be in the form of voucher.

How do I initiate the exchange?

Sorry at the moment, we don’t do the exchange

How do I best take care of my pieces?

It is recommended that you remove jewelry when exercising, when entering salt water, and when showering. But it’s totally fine if you did that as long as you dry them shortly after. Avoid excessive contact with cosmetics, household chemicals and sulfuric water like natural hot springs, as they cause these metals to tarnish.

What do I do if my piece tarnishes?

We provide you with a polishing cloth in every order, which works on all metals. If your piece has darkened with time, simply massage it with the polishing cloth to brighten it up and it will return to its original state. Store your jewelry in the ziplock bag when not being worn to reduce the oxygen contacting time.